Tag Archives: Ridgewood Savings Bank

Queens bank develops online ambassador for Internet skeptics


| ejankiewicz@queenscourier.com

THE COURIER/Photos by Eric Jankiewicz

As banking continues to move online, Ridgewood Savings Bank is hiring tech-savvy people to help their tech-leery customers navigate things like depositing checks online and accessing the bank’s app.

“We’re the human component to a tech-based world,” Tiffany Vazquez said. Her main responsibility as a Ridgewood bank employee is to help customers who are skeptical or unsure of how to use the bank’s online services. Vazquez, 27, started working with the bank seven years ago and in the last year she has pioneered her job title and helped to establish the same position at other branches. She is the bank’s online ambassador.

She explained that the people she helps usually fall into two categories. There are those who simply do not know how to do something like take a picture of a check to deposit it online and then there are customers whose problems have more to do with their distrust of technology.

“Putting personal information into cyberspace is a scary thing,” Vazquez said. “So a lot of times it’s fear.”

With these skeptical customers, Vazquez takes them through the security features that are used by the bank to protect identity information. She said that oftentimes customers who don’t know how to use the online features aren’t necessarily older people.

“It’s totally a mixed bag of people that need my help,” Vazquez said as an iPad blinked to life on her desk. “I try to explain how efficient and quick online banking can be.”

The thing that surprises Vazquez most about her job is that she still gets customers who don’t even have an email address. If they’re up for it, she will make an address for them.

“That’s definitely one of the cuter things I deal with at my job,” she said. “They make me smile.”

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Ridgewood Savings to hold financial seminar, free homebuyers’ workshops


By Queens Courier Staff | editorial@queenscourier.com

Ridgewood Savings Bank will host a financial seminar and free homebuyers’ workshops at several branches in April and June for people who need assistance.

At the homebuyers’ workshop, bank representatives and a licensed architect will take participants through the process of buying a residence, including initial decision-making cost analysis, criteria for selecting the right home and mortgage application do’s and don’ts.

At the financial seminar, professionals will explain how to start and manage checking and savings accounts for emergencies, financials goals and retirement, among other topics.

“As a community-focused institution for more than 90 years, Ridgewood Savings Bank has an unwavering commitment to helping people achieve homeownership and financial stability,” said Peter Boger, Ridgewood Savings Bank chairman, president and chief executive officer. “These programs provide residents of the communities that we serve with vital information about purchasing a home, managing their money, and achieving their financial goals.”

Workshops
• Tuesday, April 8, 6:15-8:15 p.m. at the Ridgewood branch, 71-02 Forest Ave.
• Tuesday, April 22, 6:15-8:15 p.m. at the Astoria branch, 43-14 Ditmars Blvd.
• Tuesday, June 3, 6:15-8:15 p.m. at the Elmhurst branch, 74-25 Grand Ave.

Financial seminar
• Wednesday, May 14, 6:15-7:45 p.m. at the Astoria branch, 43-14 Ditmars Blvd.

 

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Banks to offer Sandy victims no foreclosures, late fees for 90 days


By Queens Courier Staff | editorial@queenscourier.com

Several major state-chartered banks and mortgage servicers have agreed to offer relief for home mortgage borrowers in Sandy-affected areas, including no foreclosures and late fees for 90 days, Governor Andrew announced today.

In the state, some of those banks include Apple Savings Bank, Dime Savings Bank of Williamsburg, Emigrant Savings Bank, M&T Bank, New York Community Bank, Ridgewood Savings Bank, Hanover Community Bank and others, and the state registered mortgage servicers Citi Mortgage, Homeward Residential, Ocwen Loan Servicing and Nationstar.

“Thousands of New Yorkers lost everything, while others are struggling with no electricity and limited ability to travel or communicate. As a result, some people may be late in payments on mortgages or incur other bank fees and penalties. I’m proud to say that major New York State chartered banks and registered mortgage servicers have agreed to waive fees and penalties so borrowers, who are already facing the difficulties and expenses of recovering, won’t have this additional cost. I call on any state chartered banks and mortgage servicers that have not yet provided relief programs to borrowers to follow suit,” said Cuomo.