One new delivery service is trying to level the playing field for local mom and pop shops battling the big, online food delivery companies by offering customers the option to have groceries delivered within hours of placing an order at neighborhood stores.
As a resident of Long Island City for the past six years, owner Kodjo Hounnaké said the idea was born after he was ordering from GrubHub and he asked himself why such a service was not available for groceries from local stores.
Although Hounnaké says he aims for the service to go nationwide, PickUpLater currently only offers customers groceries from Foodcellar & Co. Market, located at 4-85 47th Rd. The service is available for residents in Long Island City, Hunters Point, Astoria, Greenpoint, Sunnyside and Woodside. It has also started to deliver in Manhattan, below 59th Street.
The delivery areas are expected to expand, once Foodcellar opens its second location in Court Square.
Unlike giants like Fresh Direct, Hounnaké added that PickUpLater has groceries directly from the store, not from a warehouse. Also unlike grocery delivery service, Instacart, which delivers from large stores such as Whole Foods Market and Costco, the idea of PickUpLater is to stick to the local mom and pop shops.
“We’re not [the grocery store’s] competitor; what we offer them is to remove that extra cost and that extra stress,” Hounnaké said. “We’ll come in and do everything for them. In a sense we are their ally not their competition.”
Once the customer places an order on www.pickuplater.com, a personal shopper then does the work of purchasing the items on the list. Keeping an emphasis on “real time interaction with customers,” the personal shopper will text or call customers with any updates or replacement options.
The groceries will then be delivered in two hours, or more, depending on the customer’s request. They also have the option to pick up the products from Foodcellar.
For orders over $35, pick up fees are $0.99. Deliveries scheduled for more than two hours, the fee is $3.99 and $5.99 for deliveries scheduled within two hours.
PickUpLater opens at 7 a.m. and deliveries are scheduled between 9 a.m. and 11 p.m. Pickup hours are from 9 a.m. to 9 p.m.