By Queens Courier Staff |

Name: Shavone Hamilton, LCSW, BCD, CASAC
Company: PSCH, Inc. (Promoting Specialized Care and Health)
Title: Vice President for Behavioral Health Services

1. What do you love about your job and why?
After more than a decade in this field, I still love being able to provide a service that helps people achieve meaningful goals and live with dignity. It is fascinating to see how clients’ lives are transformed one step at a time through their hard work and with the care they receive from a dedicated team. Once clients come to us, they never have to face obstacles alone. We believe they already have the capacity to be successful long before they feel they have achieved anything. It is this confidence in our clients and this consistency in their lives that makes the difference.

2. What are your business goals over the next five years?
The last three years have been exciting chapters in the PSCH story. Long before the steep reductions in funding made a significant impact, our senior management team was looking for ways to operate more efficiently while preserving the quality of care. Some of these included the reorganization and streamlining of internal processes, the implementation of an electronic health record and the recruitment of more clinical staff.
Going forward, I hope to continue these initiatives. In addition, I look forward to shaping our not-for-profit behavioral health agency in ways that enhance our position and increase our visibility in the healthcare field. I am already working with my team to establish partnerships with peer organizations as well as with for-profit entities with the goal of creating networks that result in seamless and immediate access to necessary resources (medical care, pharmacy services, mixed-use housing, etc.).
I also want to ensure that while we continue to evaluate and enhance our array of services, we also invest in the development of our workforce.

3. How do you give back to the community?
Working at a not-for-profit allows me to give back to the community in many ways. One way that is most meaningful to me has been offering job opportunities to current and former clients. As recognition for the successes they have had, we began a more focused effort to hire clients and give them training so they could provide support to their peers. For some clients, this has led to full-time employment. For all clients, this has given them an opportunity to combine their life experiences with skills training to help someone else achieve goals.