For any MTA-related issue or question, Queens residents now have to remember only three numbers, 5-1-1.
The MTA and New York State Department of Transportation announced this week that the New York State Travel Information Line will handle MTA-related inquiries, also.
The number will still provide information regarding roads and bridges, traffic and congestion, ferries and public transportation run by other agencies.
“This is a great example of how we are working to make it easier for our customers to get information and interact with the MTA at the same time that we reduce the MTA’s administrative costs,” said MTA Managing Director Diana Jones Ritter. “Customers now have a single phone number for all transportation-related questions, instead of a long and sometimes confusing list of agencies and departments.”
The MTA reduced what was 117 separate public phone numbers into just one.